1. How do I sign up for the Patient Portal?
Answer: Once you receive an invitation link via Email or SMS, click the link to set your password and sign up. You will then be prompted to fill out your profile and accept the clinic's terms and conditions, privacy policies, and other necessary consents.
2. What are the consents that I need to complete?
Answer: During your sign-up, you will be prompted to review and consent to the following (optional):
• Non-medical services contact
• Marketing communications
• Clinic updates to referring physician
• Sharing personal health info with your partner
You can opt in or opt out by checking/unchecking the relevant boxes.
3. How do I invite my partner?
Answer: You can invite your partner by clicking the invite your partner task is the dashboard of the portal, after which you will be navigated to the page where you have to provide the partner and send the invitation link to the partner, once partner is invited. Your partner will then receive an invitation link to sign up on phone and email.
4. What if I need help with the Patient Portal?
Answer: You can use our chat support for assistance at any time during the sign-up or use of the Patient Portal. Our team is available to help with any issues or questions you may have.
5. How can I change my personal information?
Answer: If you need to update any personal information, you can do so directly through the portal. For any changes not editable by you, please contact support for assistance.
6. What happens if I don’t complete the To-Do Tasks?
Answer: CNP will send automated reminders if any tasks are left incomplete. Until you finish the Tasks, your account may not be fully activated for appointments or other services.
7. Can I Delete my account?
Answer: If you wish to delete your Patient Portal account, please go to my profile section in the portal and click the Account Closure button. Then select the reason to close the account and check mark option and click on close account button.
8. What should I do if my email address does not exist in the system?
Answer: If you received an error stating that your email address does not exist, please double-check the email address entered or contact support to ensure your profile has the correct information.
9. I’m having trouble with my password. What should I do?
Answer: If you receive an error about an incorrect password, make sure you are entering the correct one. If you’ve forgotten your password, click on the "Forgot Password" link to reset it.
10. Some buttons aren’t working, or the portal is not loading properly. What should I do?
Answer: If you experience technical issues like unresponsive buttons or pages not loading, try refreshing the page, clearing your browser cache, or switching to a different browser.
Also make sure you are not connected to office network or not using any VPN
If the issue persists, please contact our support team for assistance.
11. What if I don’t want to invite my partner?
Answer: If you’ve mistakenly selected "Yes" to invite your partner but no longer want to, please contact clinic, they will update your invite your partner option.
12. For appointment-related or health-related inquiries, who should I contact?
Answer: For any questions about your appointments, health-related matters, or treatment fees, please contact the clinic directly. They will be able to provide you with the information you need. This chat support is for technical queries.
13. What do I do next after completing the health form?
Answer: Once you and your partner (if applicable) have completed the history forms. You will receive an email defining the next steps. The clinic will review and gather information required and reach out to you in a few days (depending on the volume of referrals at the clinic)
14. I did not receive an OTP via email/SMS. What should I do?
Answer:
• Ensure that your contact details are correct in the system reverify the information with the support agent.
• Kindly check spam or junk folder for any missed emails.
15. Expired Invitation Link:
Answer: By Clicking Sign In Button, enter your email and password to check whether the account has been created or not, in case account is not created, kindly contact support agent to reverify your information and to resend you the new link
16. Patient Not Able To Enter Answer Of Health Form In The Field
Answer: Ask patient about the question, and ask the patient to enter numeric in this field after which sub question will appear.
17. General Health-Related Questions
Answer: For medical advice or health-related questions, please reach out directly to your clinic.
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